Last year Giacom proudly turned into one of the first actually ever step 3 distributors to have Sophos in the united kingdom. We caught up with Robert Marchant of Tinder Corporation on their experience of switching Sophos licences out to Giacom.

Tinder Organization is an it assistance business promoting telecoms, They products, community system and more to different organizations. We’ve been good Giacom companion for over five years.

Big! Any queries i have are always responded rapidly, and you can Giacom’s degree info had been greatly helpful for our very own service cluster. Our very own Account Manager Samantha Fleming directed united states toward Giacom’s education webinars, which can be simple and easy to break-down.

Financially we’re also very pleased with the easy pick purchase processes and you can month-to-month agreements. Particularly, Sophie Rea from your financing people might have been very useful from inside the making sure that our invoices always fall into line with your commission works. Plus we’ve got never really had people problems with membership running, for even example when the an-end-member changes its team name the group deal with they very it generally does not lead to any payment waits – their fund cluster will always be screw on it.

We’ve been a good Sophos gold mate for about couple of years. Initially we checked enough cybersecurity choice and you can Sophos was the best choice – our service team speed it extremely.

When Sophos launched they’d use distributors in the place of promoting they direct so you can all of us, the Sophos Account Movie director open to function with brand new key having united states.

So we were created having some other Cloud Service provider (CSP) distinctive from Giacom. 1st we don’t attention that CSP had very good on the web feedback – even so they turned into a headache! In the first six months we had items such step three some other nonresponsive Account Executives, rates misquotes, borrowing cards not being honoured, licences not-being activated, and much more http://www.hookupdates.net/tr/koreancupid-inceleme/. Such as for instance, our end-profiles is actually wishing more than four weeks because of their this new Sophos licences, and then we have been chasing after because of it each and every day – it was a complete almighty faff!

So when i realize within the Giacom’s newsletter that they was basically plus Sophos providers, i got in connection with Samantha to aid all of us switch-over.

Samantha and you can Sophie was very useful in getting us setup which have Sophos, in addition to the Sophos Pro group had been big that have providing all of us direct estimates and you can answering our very own concerns. Top honors moments which have Giacom are fantastic, in 24 hours or less we are able to trigger our Sophos licences – in place of all of our past vendor where we are able to be waiting days.

Case study: Tinder Agency advises provisioning Sophos as a result of Giacom

And additionally Giacom’s documents is actually a lot easier and much easier in order to process. Our past Sophos merchant got very long and you can confusing buy acquisition variations, however, Giacom’s models was simple and fast in order to fill in.

“Altering the Sophos agreements out over Giacom enjoys without a doubt stored us time and worry! There isn’t to worry about waiting for people facts so you can feel solved and i also do not waste time chasing responses everyday for example I did so within my previous CSP.”

Giacom manage one tech products in no time. Emma Hadley regarding Loans class and you can Tracey Seymour on the Sophos Expert party already manage all of our identity agreements, the rate and you will professionalism could have been a good assist!

Switching all of our Sophos agreements over to Giacom has naturally protected you time and fret! It is good knowing that in 24 hours or less out-of filling out a PO brand new Sophos class will stimulate your order versus procedure. There isn’t to bother with looking forward to people items to help you end up being solved and i cannot spend your time going after answers casual particularly I did so at my early in the day CSP.

And additionally Giacom features you up to date towards any kind of all of our product up-dates otherwise transform. A current analogy happens when Samantha aided us flow all of our Microsoft 365 licences off to Microsoft’s The fresh Business Feel (NCE) and you can wishing us for the NCE rate change.

Thanks to Giacom we could offer the prevent-pages last-minute indication ups to Sophos, because the there is absolutely no ready. Also, he’s the option of often title otherwise month-to-month Sophos licences to suit the providers.

To own Sophos and you will Microsoft 365 surely, the service is fantastic. The employees which We have spoken so you’re able to also have quick responses. Samantha always accumulates the phone as well as assists me personally that have points that commonly section of the lady go out-to-date. I might 100% definitely highly recommend Giacom!

To chat to the party about how exactly we can help their organization, same as i helped Tinder Firm, complete this type in order to demand a call straight back.

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Within the 2020, Giacom, DWS and Connection Path became the main same set of companies, joining together three route leading solutions – telecoms, affect app services and you may cloud billing.